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bastiens24100846
Participant
September 5, 2017
Answered

Résiliation de mon abonemment

  • September 5, 2017
  • 2 replies
  • 1071 views

Bonjour,

Je souhaiterais envoyer ma lettre de résiliation pour mettre fin à mon abonnement mensuel.

J'aimerais savoir à quelle adresse pourrais-je l'envoyer.

Merci d'avance

Cordialement

Correct answer Sheena Kaul

Hi there,

You can now self cancel your Adobe Creative Cloud plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Creative Cloud membership

I hope that helps!

Regards,

Sheena

2 replies

Participant
May 20, 2025

Bonjour,

 

Je souhaiterais envoyer ma lettre de résiliation pour mettre fin à mon abonnement mensuel.

J'aimerais savoir à quelle adresse pourrais-je l'envoyer.

Merci d'avance

 

Cordialement

Participant
May 20, 2025

 

Chenaux Christophe 

 

Bonjour,

 

Je souhaiterais envoyer ma lettre de résiliation pour mettre fin à mon abonnement mensuel.

J'aimerais savoir à quelle adresse pourrais-je l'envoyer.

Merci d'avance

 

Cordialement

kglad
Community Expert
Community Expert
May 20, 2025

you can't cancel by letter.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

Sheena Kaul
Community Manager
Sheena KaulCommunity ManagerCorrect answer
Community Manager
September 5, 2017

Hi there,

You can now self cancel your Adobe Creative Cloud plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Creative Cloud membership

I hope that helps!

Regards,

Sheena