Participant

Answered

Résilier son abonnement

Forum|Forum|7 years ago
March 12, 2019
4 replies
7692 views

Bonsoir,

Je viens à l'instant de souscrire un abonnement, avec un essai gratuit de 7 jours. J'ai voulu télécharger les logiciels (lightroom et photoshop), or mon mac est bien trop vieux, et ne peut installer les dernières mises à jour nécessaires pour supporter ces logiciels. Je souhaite donc résilier mon abonnement. Malheureusement, il est indiqué sur mon compte "vous pourrez bientôt gérer votre formule". Autrement dit, pour l'instant tu ne peux rien faire.

Je n'ai pas envie de devoir attendre la fin de la période d'essai gratuite, puis d'être débité pour des logiciels dont je n'ai même pas pu me servir...

Pourriez-vous m'aider ?

Merci.

Charlotte.

Correct answer John T Smith

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

T

tiburce_destin_9527

Participant

Je veux résilier mon abonnement

kglad

Community Expert

@tiburce_destin_9527

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

M

Mélanie30052413hpar

Participant

Il vient de m'arriver la même chose et je suis vraiment fâché.

im n'y a aucune façon d'entrer en contact avec personne au service à la clientèle. Je suis laissé à moi même et je dois débourser près de 150$ pour résigner un contrat dont je ne voulais pas vraiment. Je me sens pris au piège. C'est vraiment une arnaque.

quelqu'un peut m'aider???

kglad

Community Expert

@Mélanie30052413hpar

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

A

Anne23249854wvyn

Participant

Bon et bien moi, je me sens volée ! J'ai loupé la date limite et mon abonnement repart pour un an.... si j'annule ça va me couter la peau des fesses ...

La moindre des choses seraient d'envoyer un mail de renouvellement d'abonnement comme d'autres prestateurs le font.... C'est une honte - c'est de la vente forcée ! et je ne crois pas que cela soit légal! et en plus il est impossible de communiquer en direct avec vous.

P

p26452864tz56

Participant

Bonjour moi aussi je me sent volée, j'ai juste eu besoin d'une fois en version d'essai depuis impossible de retiré... je viens de voir un achat carte d'un abonnement mensuel à 23euros sur mon compte et maintenant comme par hasard j'ai la possibilité de stopper la forumule mais je dois régler 131eueos de frais...je me sent arnaquée...j'ai de petits revenues et aucunement les moyens de me payer de luxe...inutile à mon quotidien... avez vous réussi à résilié sans frais? Cordialement

kglad

Community Expert

@p26452864tz56, you're only chance to negotiate the cost is if you discuss with adobe. it's unlikely you'll prevail, but you have no chance probing the forums.

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

John T Smith

Correct answer

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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