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kellys14298166
Participant
April 25, 2015
Question

restoring previous purchase on new laptop

  • April 25, 2015
  • 1 reply
  • 99 views

I had originally  bought photoshop elements 5, then upgraded to 12. I recently bought a new laptop and need to get photoshop 12 on it. I have the installation cd, but my new laptop does not have a cd rom drive. I have tried several times to download 12 but once I download it, I cant get it to install and run. suggestions?

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    1 reply

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    April 26, 2015

    ‌Which operating system?

    I have tried several times to download 12 but once I download it, I cant get it to install and run.

    Can you elaborate? We can point you to the download but sounds like you've already done that.

    What happens when you try to run the installer?

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