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V
Vuruba
Inspiring
January 25, 2025
Answered

Restricted Access error in Creative Cloud desktop application

  • January 25, 2025
  • 4 replies
  • 1023 views

Hello, I keep getting the error "Access is restricted" in the Creative Cloud client. I have already used the Limited Access Repair Tool and the Adobe Creative Cloud Cleaner Tool. I have also uninstalled and reinstalled everything after the Adobe Creative Cloud Cleaner Tool and restarted the PC, but the problem remains. With the Adobe Creative Cloud Cleaner Tool, instead of at the end: "Adobe Creative Cloud Cleaner Tool completed with ERRORS! Check the end of the Log file for list of Errors" but where can I find these? And what else can I do?




    Correct answer Vuruba

    Vuruba, did you make any changes to the installed security software? The log you posted is filled with errors, with access being denied to write the necessary files to multiple locations on the computer. This usually indicates that security software is preventing the completion of the installation, or the current user account does not have the necessary access to complete it.

     

    I know you purchased a new individual subscription, Vuruba, but is the computer or network managed by an organization? ^JW


    I reinstalled Windows. Now it works. If it is not a company or third party. It is my PC.

    4 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    January 28, 2025

    Thank you for bringing this to our attention. The "Restricted Access" error in the Creative Cloud Desktop application can occur due to a variety of reasons, such as network restrictions, firewall settings, or account-specific issues.

    Could you try the steps listed in this article? https://adobe.ly/3CqNhmh

    Let us know if it helps.

    ^Shivangi

    V
    VurubaAuthor
    Inspiring
    February 3, 2025

    Error remains, everything as it is written there.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 3, 2025

    Vuruba, did you make any changes to the installed security software? The log you posted is filled with errors, with access being denied to write the necessary files to multiple locations on the computer. This usually indicates that security software is preventing the completion of the installation, or the current user account does not have the necessary access to complete it.

     

    I know you purchased a new individual subscription, Vuruba, but is the computer or network managed by an organization? ^JW

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 25, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from cc desktop">
    V
    VurubaAuthor
    Inspiring
    January 25, 2025

    Well, it's about the Creative Cloud and I thought the category was appropriate.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 25, 2025

    i don't see where you mentioned downloading the installer and running it as admin.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 25, 2025

    this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

    after downloading the correct installer, right click it and click run as administrator.

    V
    VurubaAuthor
    Inspiring
    January 25, 2025

    Hello, thanks for the answer, no offense intended, but that's exactly what I wrote... I've already tried all of this and it still doesn't work.

    V
    VurubaAuthor
    Inspiring
    January 25, 2025

    I found the log. Can I post it here? Or should I not? You can see all the errors there: Here is an excerpt:


    2025-01-24T11:01:21.277000Z *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
    2025-01-24T11:01:06.302000Z Warning: Failed to remove file,folder trying again: C:\Program Files\Adobe\Adobe Photoshop 2023
    2025-01-24T11:01:06.302000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Program Files\\Adobe\\Adobe Photoshop 2023':
    2025-01-24T11:01:06.302000Z Warning: Failed to remove file,folder trying again: C:\Program Files\Adobe\Adobe Photoshop 2023
    2025-01-24T11:01:06.302000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Program Files\\Adobe\\Adobe Photoshop 2023':
    2025-01-24T11:01:06.555000Z GetUninstallOrder :: Ex: need more than 1 value to unpack:
    2025-01-24T11:01:10.907000Z Warning: Failed to remove file,folder trying again: C:\Users\ameni\AppData\Roaming\Adobe\GrowthSDK
    2025-01-24T11:01:10.907000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Users\\ameni\\AppData\\Roaming\\Adobe\\GrowthSDK':
    2025-01-24T11:01:10.907000Z Warning: Failed to remove file,folder trying again: C:\Users\ameni\AppData\Roaming\Adobe\GrowthSDK
    2025-01-24T11:01:10.907000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Users\\ameni\\AppData\\Roaming\\Adobe\\GrowthSDK':
    2025-01-24T11:01:10.907000Z Warning: Failed to remove file,folder trying again: C:\Users\ameni\AppData\Local\Temp\Adobe\GrowthSDK
    2025-01-24T11:01:10.907000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Users\\ameni\\AppData\\Local\\Temp\\Adobe\\GrowthSDK':
    2025-01-24T11:01:10.907000Z Warning: Failed to remove file,folder trying again: C:\Users\ameni\AppData\Local\Temp\Adobe\GrowthSDK
    2025-01-24T11:01:10.907000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Users\\ameni\\AppData\\Local\\Temp\\Adobe\\GrowthSDK':
    2025-01-24T11:01:10.908000Z Warning: Failed to remove file,folder trying again: C:\ProgramData\Adobe\GrowthSDK
    2025-01-24T11:01:10.908000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\ProgramData\\Adobe\\GrowthSDK':
    2025-01-24T11:01:10.908000Z Warning: Failed to remove file,folder trying again: C:\ProgramData\Adobe\GrowthSDK
    2025-01-24T11:01:10.908000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\ProgramData\\Adobe\\GrowthSDK':
    2025-01-24T11:01:11.076000Z GetUninstallOrder :: Ex: need more than 1 value to unpack:
    2025-01-24T11:01:12.731000Z Warning: Failed to remove file,folder trying again: C:\Users\ameni\AppData\Roaming\Adobe\CoreSync\
    2025-01-24T11:01:12.731000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Users\\ameni\\AppData\\Roaming\\Adobe\\CoreSync\\':
    2025-01-24T11:01:12.731000Z Warning: Failed to remove file,folder trying again: C:\Users\ameni\AppData\Roaming\Adobe\CoreSync\
    2025-01-24T11:01:12.731000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Users\\ameni\\AppData\\Roaming\\Adobe\\CoreSync\\':
    2025-01-24T11:01:15.982000Z Warning: Failed to remove file,folder trying again: C:\Program Files\Adobe\Adobe Photoshop 2025\Adobe Crash Processor.exe
    2025-01-24T11:01:15.982000Z Warning: Failed again to remove file,folder [Error 13] Zugriff verweigert: 'C:\\Program Files\\Adobe\\Adobe Photoshop 2025\\Adobe Crash Processor.exe':
    2025-01-24T11:01:16.034000Z Warning: Failed to remove file,folder trying again: C:\Program Files\Adobe\Adobe Photoshop 2025\Plug-ins
    2025-01-24T11:01:18.111000Z Warning: Failed to remove file,folder trying again: C:\Program Files\Adobe\Adobe Photoshop 2025
    2025-01-24T11:01:18.111000Z Warning: Failed again to remove file,folder [Error 13] Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird: 'C:\\Program Files\\Adobe\\Adobe Photoshop 2025':
    2025-01-24T11:01:18.112000Z Warning: Failed to remove file,folder trying again: C:\Program Files\Adobe\Adobe Photoshop 2025\Adobe Crash Processor.exe
    2025-01-24T11:01:18.112000Z Warning: Failed again to remove file,folder [Error 13] Zugriff verweigert: u'C:\\Program Files\\Adobe\\Adobe Photoshop 2025\\Adobe Crash Processor.exe':
    2025-01-24T11:01:18.112000Z Warning: Failed to remove file,folder trying again: C:\Program Files\Adobe\Adobe Photoshop 2025
    2025-01-24T11:01:18.112000Z Warning: Failed again to remove file,folder [Error 13] Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird: u'C:\\Program Files\\Adobe\\Adobe Photoshop 2025':
    2025-01-24T11:01:19.470000Z Warning: Failed to remove file,folder trying again: C:\Program Files (x86)\Common Files\Adobe/CEPServiceManager4
    2025-01-24T11:01:19.470000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Program Files (x86)\\Common Files\\Adobe/CEPServiceManager4':
    2025-01-24T11:01:19.470000Z Warning: Failed to remove file,folder trying again: C:\Program Files (x86)\Common Files\Adobe/CEPServiceManager4
    2025-01-24T11:01:19.470000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Program Files (x86)\\Common Files\\Adobe/CEPServiceManager4':
    2025-01-24T11:01:19.470000Z Warning: Failed to remove file,folder trying again: C:\Program Files\Common Files\Adobe/CEPServiceManager4
    2025-01-24T11:01:19.470000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Program Files\\Common Files\\Adobe/CEPServiceManager4':
    2025-01-24T11:01:19.470000Z Warning: Failed to remove file,folder trying again: C:\Program Files\Common Files\Adobe/CEPServiceManager4
    2025-01-24T11:01:19.470000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Program Files\\Common Files\\Adobe/CEPServiceManager4':
    2025-01-24T11:01:19.471000Z Warning: Failed to remove file,folder trying again: C:\Users\ameni\AppData\Roaming/CEPServiceManager4
    2025-01-24T11:01:19.471000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Users\\ameni\\AppData\\Roaming/CEPServiceManager4':
    2025-01-24T11:01:19.471000Z Warning: Failed to remove file,folder trying again: C:\Users\ameni\AppData\Roaming/CEPServiceManager4
    2025-01-24T11:01:19.471000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Users\\ameni\\AppData\\Roaming/CEPServiceManager4':
    2025-01-24T11:01:19.855000Z Warning: Failed to remove file,folder trying again: C:\Users\ameni\AppData\Local/Adobe/Creative Cloud Libraries
    2025-01-24T11:01:19.855000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Users\\ameni\\AppData\\Local/Adobe/Creative Cloud Libraries':
    2025-01-24T11:01:19.855000Z Warning: Failed to remove file,folder trying again: C:\Users\ameni\AppData\Local/Adobe/Creative Cloud Libraries
    2025-01-24T11:01:19.856000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\Users\\ameni\\AppData\\Local/Adobe/Creative Cloud Libraries':
    2025-01-24T11:01:21.276000Z Warning: Failed to remove file,folder trying again: C:\ProgramData\Adobe\SLStore_v1
    2025-01-24T11:01:21.276000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\ProgramData\\Adobe\\SLStore_v1':
    2025-01-24T11:01:21.276000Z Warning: Failed to remove file,folder trying again: C:\ProgramData\Adobe\SLStore_v1
    2025-01-24T11:01:21.276000Z Warning: Failed again to remove file,folder [Error 2] Das System kann die angegebene Datei nicht finden: u'C:\\ProgramData\\Adobe\\SLStore_v1':
    2025-01-24T11:01:21.277000Z *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*

     

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