Revoked licence

Question

Hello, I have deactivated CS6 on my old computer. When I tried to install it on a new device there was an error message that said 'Your licence has been revoked'. I contacted Customer Support. Someone accessed my computer remotely and installed the Suite on the new device. I even asked them to double check if every app works as it should - they said it did. Everything seemed to be working fine for 15 minutes, after which the software showed the error again, that the licence has been revoked, and that I'm in the trial period. I need CS6 for work. Please help!

Jeffrey_A_Wright · Accepted Answer

Anna, I'm sorry that your license for Creative Suite 6 was revoked. Please see https://adobe.ly/4ln0jTk for more information, and click on the chat icon on the page to speak with a member of our team who can help you further.

I reviewed case ADB-39449904-D2H9, and I only see you being referred to our community forums. If you had someone remotely access your computer, then it was not Adobe. Please check the computer for malware or viruses. You can use the steps listed in https://adobe.ly/3G4yyyY to review your recent support cases. ^JW

kglad · Answer

i'm surprised adobe support tried to help. you generally (but not always) have a hopeless situation.

anyway, you can check this:

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

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