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Laclls
Participant
November 24, 2023
Answered

Ridiculously High Cancellation Fee

  • November 24, 2023
  • 2 replies
  • 194 views

I decided to get a contract with Adobe for $43.99 a month on the Black Friday sales last year, all of a sudden the payments have now jumped up to $80 (I'd assume the original contract ran out) and the fact that it will cost me $430 to cancel my account in ridiculous and surely can't be legal (considering there was no prompt or anything for a renewal of any contract and it just automatically started up again)

    This topic has been closed for replies.
    Correct answer Shivangi_Gupta

    Hi @Laclls,

     We understand your situation. If you believe there has been a mistake or if the terms were not adequately communicated to you, it's advisable to reach out to our customer support promptly here. Explain your situation, inquire about the increase in pricing, and seek clarification on any changes to your contract. It's possible that there was an automatic renewal or a change in pricing that you were not aware of.

    Let us know if you have any questions for us.

    Regards,

    Shivangi

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 24, 2023

    per the above, there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    November 24, 2023

    Hi @Laclls,

     We understand your situation. If you believe there has been a mistake or if the terms were not adequately communicated to you, it's advisable to reach out to our customer support promptly here. Explain your situation, inquire about the increase in pricing, and seek clarification on any changes to your contract. It's possible that there was an automatic renewal or a change in pricing that you were not aware of.

    Let us know if you have any questions for us.

    Regards,

    Shivangi

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