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brianbhood
Known Participant
May 12, 2013
Question

Rolling Back Installation: Elements 10

  • May 12, 2013
  • 2 replies
  • 3727 views

Does anyone have any fresh ideas how to fix this issue?  I've tried every trick in these forums and none of those solutions work.  Specifically, I'm trying to install Photoshop Elements 10.  I think the problem started when I installed Acrobat and then had Revo uninstall it.  It took a lot of my other Adobe products with it.  Elements 10 will not install anylonger.  Any help would be appreciated.


Thanks,

Brian

    This topic has been closed for replies.

    2 replies

    Aquascout
    Aquascout
    Participant
    November 14, 2014

    I renamed the OOBE directory and it seems to have worked.  Can anyone tell me what that means and also if there is anything else I now need to do, e. g. unexpected consequences, or things to clean up?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 12, 2013

    uninstall all adobe products that are not functioning correctly.

    run the acrobat cleaner (http://labs.adobe.com/downloads/acrobatcleaner.html)

    and the cs cleaner, if you uninstalled any cs programs (http://www.adobe.com/support/contact/cscleanertool.html)

    restart your computer and then install pse 10.

    B
    brianbhoodAuthor
    Known Participant
    May 13, 2013

    Thanks for the suggestion.  To be fair, I was aware of that and have not tried it and here's why.  I have Photoshop CS6 installed and it is working just fine.  I tried to install Premiere Pro and when I click on the setup.exe, I get the following error "Installer failed to initialize."  When I click on the Photoshop exe file, I get the same thing.  I'm concerned if I uninstall a program (Photoshop) that is working correctly, to use the CS Cleaner and it doesn't work, I won't be able to reinstall Photoshop.

    What are your thoughts about this?  Thanks so much for your help.


    Brian

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 13, 2013

    you'll need to use your install logs to troubleshoot your specific problem:  http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

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