Rubbish Customer Service!!

I decided to upgrade my photography subscription to an all apps subscription today, although the reply from the staff member was very slow, it got completed. I later found an issue with that product so I spoke to a support agent about it, they were useless, so I requested for a supervisor who should be able to help me, the supervisor arrives after me waiting 10-15 minuets for them, and then they were rubbish! They decided to try and google similar issues of mine and didnt tell me they were doing that, so I was left looking at a chat for about 10 minuets! Eventually they gave up and said, ”I’m going to pass you to a technical supervisor who Should be able to help”. At this point in time, I had been on this chat, looking for a solution for about 1 and a half hours! The technical supervisor was really friendly and very quick, I was very impressed compared to how the others treated me! This technical supervisor guy was really helpful, he made me a screenshot thing to show me the steps to resolve my issue, it was a really simple fix which the first person should have had ages ago! First two people were rubbish, last person was great, so thank you sathakhi!