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cm9104543
Participant
February 26, 2017
Answered

Running Adobe (purchased from school at a discount) on Two Different Devices?

  • February 26, 2017
  • 1 reply
  • 458 views

I'm having issues using photoshop (and the rest of adobe cloud products) on two different devices. Even when downloaded on both computers, and only active on one computer at a time, I will consistently get the error 'License Denied'. This only happens on the computer I installed the products on second. This error is new, as it worked perfectly fine on both computers for three days.

I do not have an Adobe account tied to this purchase, as the only info I have been given from the school were download links and instructions on installing. This means I cannot login to activate/deactivate the products on either computer. Any help would be greatly appreciated, thanks.

The full error below reads:

License Denied.

The license for creative cloud on this device has been denied.

Please contact your administrator to re-serialize this device and add it back to the Creative Cloud All Apps Pool. If the administrator has already taken this step, please wait 15 minutes and try again.

This topic has been closed for replies.
Correct answer John T Smith

>I do not have an Adobe account tied to this purchase, as the only info I have been given from the school were download links and instructions on installing

What that means to ME is that you have a special version that is specific to your school, so if someone at your school told you one computer... that is the limit

1 reply

MichaelKazlow
MichaelKazlow
Legend
February 26, 2017

I believe Educational licenses can only be run on one computer at a time. You need to deactivate on one machine be before using on a second.

C
cm9104543Author
Participant
February 26, 2017

The problem is deactivation. How can this be done without an adobe ID (that I know of) tied to the account? Do I need to contact and explain this to my school administrator? If so, would it be possible for them to allow me to activate and deactivate across my computers at will? Thanks for the prompt reply!

Edit:

I contacted the school administrator, and they said that I could only install the adobe software I purchased on one machine (despite having got it working briefly on the two, again). Seeing as traditional adobe licensing allows installation on up to two machines at a time (although usage is limited to one machine at a time), am I safe in assuming the educational edition works differently? Or do I need to talk to my admin? It doesn't make much sense to me to limit the installation number when it's already constrained to only allow one user at a time.

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
February 27, 2017

>I do not have an Adobe account tied to this purchase, as the only info I have been given from the school were download links and instructions on installing

What that means to ME is that you have a special version that is specific to your school, so if someone at your school told you one computer... that is the limit

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