Participant

Answered

Rush - part of the photography plan?

Forum|Forum|6 years ago
October 20, 2019
14 replies
9758 views

Why does the creative cloud app say that Premier Rush is part of my photography subscription?

I installed it and spent time using it to only find out at export time that it is in fact a trial and that I would need to pay extra to continue to use it. Poor show Adobe, that is underhand.

This topic has been closed for replies.

Correct answer ProDesignTools

John, was she able to create a video? You said "she lost several hours of work" – but the Starter Plan does give 100% free usage for three free video exports from the desktop version of Rush:

Premiere Rush Free Download: What’s Included in the Starter Plan?

That should be enough to create 3 different video projects... And when using the Premiere Rush mobile app, it's unlimited.

From this help page:

"The Adobe Premiere Rush free Starter plan is available to anyone with a free Creative Cloud membership.

This plan allows you to download and use Premiere Rush on desktop, iOS, and Android devices.

With this plan, you can shoot, edit, and share unlimited videos on mobile, and export three videos in Premiere Rush on desktop."

ProDesignTools

Community Expert

OK, there were some important changes made last week, so here's the latest messaging from Adobe about Premiere Rush and the Photography plan:

"That's right! We've added premium access to Premiere Rush and Photoshop Express to all plans that included Spark premium. There won't be any changes to the cost of your subscription. Let us now if you need any help getting started with PsX or Rush!"

These additions apply only to current/existing customers in order to replace Spark premium, which was removed from the Photography and single-app plans at the same time.

More details here.

ProDesignTools

Community Expert

Adobe listened to users and responded on another thread here:

https://community.adobe.com/t5/premiere-rush-discussions/rush-included-or-not-included-in-photography-plan/m-p/12335584#M11119

Now, Premiere Rush no longer appears under "Available in your plan" – but rather further down under "Apps to try"... This is a significant improvement and helps make things clearer.

Nancy OShea

Community Expert

To clarify terms, as a Creative Cloud trial member, you get to TRY many apps but they are NOT included in your paid subscription plan.

FREE Membership includes access to these services (see screenshot):

The paid CC Photography Plan is a deeply discounted bundle of software & online services which includes:

-- Photoshop CC and Photoshop on iPad
-- Lightroom on desktop, mobile and the web
-- Lightroom Classic
-- Portfolio website + hosting
-- Spark with premium features
-- Bridge
-- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

So a FREE membership + a paid membership = all of the above.

The Creative Cloud All Apps plan includes approx 31 + apps & services for one low monthly price for 12 months. Or a slightly higher one-month-at-a-time price for people who don't need it for a full year.
https://www.adobe.com/creativecloud/plans.html

If you have further questions about your plan or what it includes, please feel free to contact an Adobe Customer Care agent via phone or online chat.

-- https://account.adobe.com/plans
-- https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

C

ColinOatley

Participating Frequently

We've been trying to get Adobe to fix this error for many months. No response, so I'm trying a new approach. I clicked on the "Report" icon for the original post and sent the following message to the forum moderator.

""Correct" answer is incorrect. Please read all of the comments and correct the misleading information that Adobe provides via the Creative Cloud app."

I hope this gets Adobe's attention.

J

johno39304439

Participant

Really disappointing of Adobe and misleading. I too assumed after seeing 'included in your plan' that we could use it. After glancing at the program I thought it would be a good video editor for my wife. She tried to learn it, and spent several hours on it. Now it is useless and she lost several hours of work. As I said, this is a dumb and counterproductive misleading way to treat your customers. Doesn't someone realize this is not the way to go these days?

ProDesignTools

Correct answer

Community Expert

John, was she able to create a video? You said "she lost several hours of work" – but the Starter Plan does give 100% free usage for three free video exports from the desktop version of Rush:

Premiere Rush Free Download: What’s Included in the Starter Plan?

That should be enough to create 3 different video projects... And when using the Premiere Rush mobile app, it's unlimited.

From this help page:

"The Adobe Premiere Rush free Starter plan is available to anyone with a free Creative Cloud membership.

This plan allows you to download and use Premiere Rush on desktop, iOS, and Android devices.

With this plan, you can shoot, edit, and share unlimited videos on mobile, and export three videos in Premiere Rush on desktop."

ProDesignTools

Community Expert

So while it is not the full unrestricted version of Premiere Rush and that should be made clearer, it is arguably not "useless" either.

J

jimf45663751

Participant

Same here. "Free with your membership". Photo Plan. Installed, ran tutorials, started a small video, then "Export 3 videos for free, then you have to puuchase full product". Not gonna happen. Uninstalled. Waste of time.

T

TonyFielding125

Participant

Yes, I have just fallen down the same trap. Download Premier Rush only to find after putting effort in to learning it that is is not free with the Photography Plan. What CC displays is totally misleading. I am not grumbling that it isn't included, but I am very unhappy that I was misled into trying it only to find it is not part of my plan. After that experience I certainly won't consider subscribing to it.

D

davidd27355173

Participant

I just spent an hour trying it out to see if it works for me just to find out the same thing. Another fail by Adobe.

G

Ges30

Participant

What Takafi wants to say is: This is not because Adobe writes "Rush is included in your plan" it is true. You must go to the small lines of your contract to see the opposite.

This could be a mistake. But keeping this displayed for two years is not. Letting you play with rush, spend time to learn it until you find you must pay to continue are just crooks methods. Why are'nt we surprised?

C

ColinOatley

Participating Frequently

November 2020, and Adobe STILL hasn't fixed this. The Creative Cloud app STILL shows that Premiere Rush is included in my Photography Plan. It still says Premiere Rush, it does not say Premiere Rush Starter. VERY IRRITATING. Adobe needs to fix the Creative Cloud app. Either show that "Premiere Rush Starter" is Available, or to show "Premiere Rush" in the "Trials" list.

Here's a screen shot to illustrate the problem.

T

TanyaKristine

Participant

January 2021 ... still the same issue. I wasted my time going through the tutorial only to see that I only get 3 exports. I tried talking to the online customer service and they closed the convorsation on me. Extreamly unprofessional in my opinion.

If it says it is included, that to me means it is included in the fees I am already paying. Not it is included if you pay more. Such a dissapointment.

M

markisgold

Participant

Agreed. It is now Feb. 25, 2021 and I just experienced the same thing. Saw that Rush was part of my photography plan; installed it; spent a few days experimenting and viewing YouTube tutorials; even exported once to see how it works... and BOOM, I get notified that I only have two exports left and thus realize that it's only a trial. Liars is the only word to describe this marketing approach.

S

Sgt_Hulka

Participant

I too am very disappointed. The Photography plan is missing some basic video editing. Many of us photographers occassionally dable in video but not enough to warrant spending money on the All apps plan. Instead of adding video editing to LR you should just include Rush for free and provide better connections to LR. The photography plan is $120/yr with great features. Rush for another $120/yr is way over priced. Most of us photographers will never use it enough. At least make it only a few $ per month more. I would consider it.