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mariachekova
mariachekova
Participant
September 4, 2021
Question

Russia/ ERROR 306/ who knows how to resolve?

  • September 4, 2021
  • 2 replies
  • 844 views

Russia/ ERROR 306/ who knows how to resolve?

Thank's

i

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2 replies

mariachekova
mariachekovaAuthor
Participant
September 5, 2021

...both links that you gave give to install not the newest version of ACC - but then everything is unchanged. Updates do not work including ACC - ERROR CODE: 306

Need ideas

Thank you!

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 6, 2021

    Maria, I am sorry, but Error 306 indicates the files being downloaded are being damaged.  This is why the solution listed in https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error306 is to install the applications locally.

     

    Have you been in contact with your local Internet Service Provider regarding these errors?  You can use the information in https://helpx.adobe.com/enterprise/kb/network-endpoints.html to help determine if any servers and ports are being actively blocked.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 5, 2021

    install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

     

    if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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