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Inspiring
May 19, 2023
Question

same desktop pc with different drives counted as two devices

  • May 19, 2023
  • 3 replies
  • 373 views

For some reason some of my PC hard drives are going bad every few months, so I have to remove, swap, or add drives frequently.

Creative cloud doesn't like this apparently. It frequently ask me to de-activate an old device, which is this same PC with different drives configuration. At one point, after de activating an older configuration, it went bonkers and said it could not authorize my PC because it could not connect to adobe servers and that I should check my internet connection. And while I could log into creative cloud desktop, I get prompted to login again and again every few minutes.

 

Eventually I had to call adobe support and they remote cleaned and fixed the installation. But this takes more than half an hour and it's difficult to hear the support due to bad phone lines.

 

Looking at https://account.adobe.com/activated-devices, it has two entries of the same desktop with different activation dates.

 

Is there a way to avoid this kind of trouble in the future?

3 replies

Participant
January 8, 2025

I have the same issue, except that it is not caused by failing drives. I add or remove storage HDDs in a mobile rack depending on what media I want to access. Creative Cloud sees this as a different system and prompts me to login everytime. From time to time, I have to clear the list of registered devices. This is cumbersome and get's old fast with MFA. Any solution would be much appreciated.

kglad
Community Expert
Community Expert
January 8, 2025

there's no solution when you change hard drives.  the computer is recognized as different.

Participant
January 10, 2025

Thank you for your response. Yes, I was afraid of that. Just to clarify, I don't change hard drives, i.e. I don't boot the computer from a different drive. I only add or leave off drives in their mobile racks. I would be sympathetic to this behavior if I changed the boot drive. But just turning storage drives on/off...
Again, thank you for your response.

Jeffrey_A_Wright
Community Manager
Community Manager
May 19, 2023

Avpromedia, I am sorry that the hard drives on the computer you are using continually fail. The behavior you described in your post sounds normal. Making major hardware changes to the computer will result in the computer being seen as a new device and an activation request being sent to our servers.

 

I would recommend you focus on resolving the cause of the repeated hard drive failures, Avpromedia. Please bookmark and follow the steps listed in https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html#sign-out-all-computers if you exceed the number of allowable activations for your Creative Cloud membership. 

 

You can also use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any specific questions about your account and want to update your recent support case ADB-29367764-F3Z1.

kglad
Community Expert
Community Expert
May 19, 2023

no.

 

if you make any significant hardware changes (including hard drive changes), adobe will perceive a different computer.  there's no avoiding that.