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A
Amy H
Participant
January 7, 2020
Question

Saying I'm not compatible when I am

  • January 7, 2020
  • 2 replies
  • 9777 views

I signed into Adobe CC this morning and downloaded the desktop app. When I tried to install InDesign it is telling me that it is not compatible; that it will not support below Win 10 1803. I have Win 10 1909. Any suggestions on what could be going wrong?

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2 replies

J
jitendrak82184112
Participating Frequently
February 21, 2020

Hello Amy, 

Seems your system isn't compatible , that's why getting this error. Please go through the below link :

 

https://helpx.adobe.com/in/indesign/system-requirements.html#MinimumsystemrequirementsforInDesign

E
ebargainsanddeals
Participating Frequently
January 19, 2022

It is very upsetting for Adobe to just change all the apps without letting us know. One person i spoke with today said I would be able to download the earlier versions, but that incorrect. And, without having been notified, projects started on the older app may not be available to view any longer

 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 19, 2022

    >download the earlier versions

     

    Adobe now offers the current and ONE older version via the online program manager
    .
    I do not know how far back this process will go, but try this link
    -NOTE that you will have to search the site for your specific download
    Direct Download Links https://prodesigntools.com/tag/ddl MAY help
    -you MUST do what it says in Note: Very Important Instructions
    -https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions
    -the prodesign links go directly to Adobe's file server, so this process will
    --only work until Adobe completely removes the old version(s) from the server
    .
    IF/When you do have a download, be sure to copy it to AT LEAST one external device
    -since Adobe does sometimes remove old versions from the server
    -a usb flash drive or external hard drive, or write to a DVD

    globalscapem74829245
    globalscapem74829245
    Participant
    February 20, 2020

    I have a new user with a freshly loaded computer and is getting the same thing.  I have tripple checked that she is running Windows 10 1909 and is fully patched.  The Adobe Created Cloud desktop program was installed today and almost everything reports Not Compatible.  InDesign did not say this, but when we try and install it gets to around 5% installing and then errors out and the error is that we need to upgrade Windows.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 21, 2020

    Creative Cloud system requirements.  You need Win10 & a 64-bit computer.

    https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    Download and installation is a 3 step process.  It would help to know from log files what's interrupting the process.  See help articles below.

     

    Nancy O'Shea— Product User & Community Expert
    E
    ebargainsanddeals
    Participating Frequently
    January 19, 2022

    i have the same issue. 17 of the 25 apps that i had two days ago are no longer compatible. I have a windows 10 64-bit with plenty of memory and storage

     

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