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brigitte15A9
Participant
July 23, 2022
Question

SCAM EMAIL FROM ADOBE?

  • July 23, 2022
  • 1 reply
  • 5360 views

I have 3 Adobe product subscriptions and have received 2 separate emails for 2 of them asking me to update my credit card expiration date. Knowing my card is not due to expire for another 2 years I logged in to my account to check. Low and behold the stored card info shows a totally different expiration date that is indeed about to expire. To me this looks like a scam so I have not updated anything. I have been in touch with Adobe to ask how my card details can be incorrect when I have 3 transactions per month being processed by Adobe on that card. I feel it's a reasonable question to ask? So far Adobe has sent about 5 replies - mostly nonsensical, written in poor English and not answering my question at all. Basically they just keep telling me, in roundabout ways, that they can't change the details in my account and only I can ... Thoughts? The email address looks legit I'm just thrown by Adobe's inability to give a straight answer - not to mention the poor English. Is this a scam? 

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 23, 2022

>been in touch with Adobe

 

How?

 

Adobe does NOT do support via email

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

T
Test Screen Name
Legend
July 23, 2022

"Email address looks legit" -  warning - you CANNOT use an email address to see if it's valid. Really, means nothing. It's like looking at the address written on a letter to decide if it's valid, when people could write anything. So it might be a scam, or not. 

You say you checked your account. But did you follow a link in the original email at all (even maybe)? If so, be worried, because if it's a scam you could be in deep. 

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