Screen goes black during support session?

Question

Is this standard when allowing remote access from Adobe support? "we have not anything to black out your screen. Its get black when you are on remote support with Adobe. Once the remote is finished, the screen will come back to the normal again." The session was visible through most of the time he was connected, but I disconnected once the screen went black. If this is normal, I've never been involved in a remote support session (when giving or receiving support) where the screen went black for a prolonged period. Thanks.

Peru Bob · Answer

It is not normal. You need to be able to see the screen so that you can terminate the connection if you don't like what is being done.

Are you sure it was Adobe support?

Did you go here:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

The only time that it might go black is for a second or two when a new graphics driver is being installed.

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