se bloquea tanto Photoshop como Lightroom

Forum|Forum|6 years ago
December 29, 2019
1 reply
766 views

I have installed the new versions on my computer, with intel core i7 processor, nvidia gforce processor and Windows 10 system, and both Photoshop and Lifhtroom are blocked when I try to run them

Feature request

This topic has been closed for replies.

Peru Bob

Community Expert

What do you mean by "blocked"?

Exactly what are you doing and exactly what happens when you do it?

Is there an error message? If so, exactly what does it say?

V

virginiaa96410980Author

Participating Frequently

Una vez iniciados ambos programas, cuando quiero editar, aparece una ventana que me dice "enviar informe de bloqueo". No aparece ningún código de error, ni nada parecido

AxelMatt

Community Expert

Before we can try to help we need more and detailed informations about your system:

Which operating system do you use? You wrote Win 10; but we need the exact version number or the Build version (ex. 1909).

Which version of Adobe Creative Client and the approrpriate Adobe apps (Lightroom and Photoshop) do you have installed?

What has been changed on your system before the error occur?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

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