Participating Frequently

Question

Second User on Partitioned iMac can't open 2020 Apps

Forum|Forum|6 years ago
January 17, 2020
3 replies
319 views

We have our iMac partitioned for two users. My wife cannot open any CS 2020 Apps. When trying, a dialog box appears saying "Your trial has ended" and you need to buy a license. On my side, I can open all 2020 Apps without any problem. With our 2017 and 2018 Apps, there is no problem and never has been. I've tried signing us both out and back in without any success. Can anyone help? Thanks!

This topic has been closed for replies.

Test Screen Name

Legend

The Adobe ID is

(a) the only way of checking the subscription - so the ID you are signed in with must have a subscription

(b) according to the EULA, not for sharing with anyone (at least for retail product).

RJP828Author

Participating Frequently

Thanks, you guys!

Community Expert

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Test Screen Name

Legend

Do you each have separate Adobe IDs? Or are you trying to share a single Adobe ID/subscription?

RJP828Author

Participating Frequently

We both have Adobe IDs.

I was just now able to sign in as myself on both sides simultaneously.

Maybe that's what it took.

She was signing in as herself, but we purchased the license as me.