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Security Alert from Creative Cloud every few minutes

Forum|Forum|7 years ago
November 1, 2018
3 replies
2135 views

My customer is getting Security Alert every few minutes by creative cloud. "The name on the security certificate is invalid or does not match the name of the site". Cert is issued to *.talemetry-qa.net. WTH is creative cloud doing that?

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[Moved from old Creative Suites forum to Creative Cloud... Mod]

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Correct answer John T Smith

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hameed_chaman

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Hi

I am facing the same. And I am trying to contact with team but can't reach. Please help up to solve out this issue. Its getting delay on my task.

Abambo

Community Expert

Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

christype

Known Participant

I was also getting security certificate pop-ups from the Creative Cloud app this morning. I guess more accurately from a site it tries to access. I could only tell CC was causing the alerts by quitting a bunch of things to see which caused the pop-up to close.

The site being accessed in my case was revenu8.com, which seems related to marketing. To me it looks like my work is getting interrupted so Adobe can send marketing data directly from their app to a site with an invalid security certificate?

I force quit CC and it restarted itself. No more pop-ups so far.

Daxwise

Participating Frequently

I tried that. It worked for a while. Until where Creative Cloud was so corrupted it couldn't be repaired or uninstalled. Not even the magic Adobe tool that erases all traces of Adobe could fix it.
And after weeks of "support" Adobe now accuse me of being a web developer and that the fault is all mine. But it's obvious that Adobe softwares are at fault. Specifically Creative Cloud.

The same suport representative that accused me of being a web developer has been poking around in my computer before, and with his own eyes witnessed how the security certificate pop ups only starts when the installation of Creative Cloud starts.

So, how can there be an error due to me being a web developer (which I am not) occur on a totally clean system install without anything else installed, except for the usual bundle of heap that comes with the installation? And IF I were a web developer, wouldn't I already have the tools and knowledge to handle a Security Certificate op up?

John T Smith

Correct answer

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-please click the link below to contact Adobe staff to help

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https://helpx.adobe.com/contact/support.html

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