Skip to main content
I
Inn_Keeper
Participant
September 28, 2022
Question

Security issue

  • September 28, 2022
  • 2 replies
  • 249 views

 I have reached out on the forums before about this issue and the solution resolved it for a little while however it came back, I decided to remove all associate adobe products and uninstall them, ofcourse I then do not recive these issues. After trying to install creative cloud again I found that the problem appears only with creative cloud.

It appers to create a large number of adobe credentials and also this security issue.

This topic has been closed for replies.

2 replies

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
September 28, 2022

Please take a look here: 

Revocation information for the security certificat... - Adobe Support Community - 10466829

How to resolve connection errors with Creative Suite applications (adobe.com)

Security Alert popup - Revocation info for securit... - Adobe Support Community - 12417784

Adobe security certificate updates

Dealing with Revoked Security Certificates: What Revocation Messages Mean & How To Deal With Them - Bright Hub

 

Make sure the your date and time setting is correct.

Please check if you have installed all Windows updatres and patches that are available.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 28, 2022

    use the "alternative download links" at page bottom here - https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

     

    start with the Windows 10 version 1903 and later(64-bit) installer

     

    if that fails, try the Windows 10 versions below 1903 (64-bit) installer

     

     

     

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      September 28, 2022

      Hi there,

      We're here to help. Do you get this notification specifically when you try to install Adobe Creative Cloud desktop application? Are you logged in to your user account with admin rights?

      Also, have you checked if your system meets the requirements to install Adobe Creative Cloud? https://helpx.adobe.com/creative-cloud/system-requirements.html

       

      Let us know.

      I
      Inn_KeeperAuthor
      Participant
      September 28, 2022

      Yes, Once I tried to install Creative cloud 1(image 1) prompt shows up and I click retry and then before I even try to login with my adobe account it prompts me with 2(image 2). I am an administratior and the only user of this system, as well as my pc meeting system requirements being windows 11 pro, CPU - I9 12900k   GPU - GTX 3060    RAM - 5600hz 32GB - if that is what you ment by system requirements.

       

      1

      1^

      2 ^

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices