Seeking resolution to Student Account issue?

First recognize that you have been caught in a bait and switch scheme. If you signed up for a student account and then see an automatic withdrawal of twice that much out of your checking account, or better yet, a one time fee of $380, you are a victim of Adobe's swindler ways. They will tell you that your student id expired, that they can charge you a rate of $380 without notifying you or asking you if you still want the account. If you try to cancel your account, they will charge you a cancellation fee that is as much as the full cost of the account. Officially, they only allow fourteen days out of a calendar year to cancel your account that's it. They even have a clause in their contract that says if you change your bank card info on them, they will contact your card carrier and attempt to gain your new private information so that they can continue to make withdrawals. If you call and cancel, it won't matter, they will deny you called and continue to bill you. If you write an email and cancel, they'll deny they received the email. If you have two accounts by accident, they will take a lump sum out for one, and then monthly withdrawals for the other -- depending that you won't notice the first lump sum withdrawal. If you beg for help and a way out of their unfair bait and switch traps, they will not let you out, no matter how long you've been loyal to Adobe. Their Indian bot chats are the worse, don't waste your time.

The way to get out is as follows: write a letter in email form, get into a chat, and wait. When the window opens immediately write the date, your name and then you have your account no ready,  plus any other order number in it, then write explicitly that you're giving them notice of cancellation. Tell them you will consider any further withdrawal made by Adobe an act of theft. Click receive a transcript of your chat by email and attach any pdf you have of the account order to the chat window. You may actually need to move to a different bank to stop them from continuing to attempt to withdraw from your account, even after you change your bank card number. Finally write your state's Attorney General's office and complain. There's a simple form to fill-out online and they will take action to investigate Adobe. Many people who were once loyal customers and long time users are being taken unfair advantage of by Adobe. There's an end to it if you follow these steps. The cancellation charge is exorbitant, the cancellation process obscure, the bait and switch tactic an unfair business practice. Stand up to this corporate tyranny people, we don't have to take it anymore.

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