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Vivacious_Smile5DC5
Participant
May 24, 2017
Answered

Sending me software I didn't order or want & won't run on my OS, charging $100 against my credit card through third party, no sales number, no refund option on website, claim they don't have any record of sale, leaving me on hold 30 minutes for noth

  • May 24, 2017
  • 1 reply
  • 190 views

Sending me software I didn't order or want & won't run on my OS, charging $100 against my credit card through third party, no sales number, no refund option on website, claim they don't have any record of sale, leaving me on hold 30 minutes for nothing after witching operators for one hour.  I'd say that's cheating the customer

Poor company policies@

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Correct answer John T Smith

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1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
May 24, 2017

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

or

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html#support-anchor