Sept 2019 paid for one year of Acrobat DC

Forum|Forum|6 years ago
December 28, 2019
1 reply
280 views

Every time I log in to edit/work on my document, I cannot get access to Acrobat DC and it asks me to subscribe, yet account shows I have access until Sept 2020. What am I doing wrong? Thank you.

This topic has been closed for replies.

Nancy OShea

Community Expert

Acrobat DC is reverting to trial mode. See help article below.

Purchased Creative Cloud apps appear as trial versions

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Nancy O'Shea— Product User & Community Expert

R

Refugio0122Author

Participant

My account does not show "Manage Plans" Sorry.

Nancy OShea

Community Expert

Assuming your plan is active and payment details are current,

https://account.adobe.com/plans

Sign-out and sign-in to Creative Cloud desktop app with your paid ID and password.
Update Creative Cloud desktop app.
Remove Adobe-related entries from the hosts file.
If you still require help, scroll down to Contact Adobe button on your account page.

Nancy O'Shea— Product User & Community Expert

Purchased Creative Cloud apps appear as trial versions

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded