Serial Code Issue

Question

I purchased a full version of Adobe Photoshop CS4 Extended about a year and a half ago. I loaded it on my laptop just fine. However, following a HD crash, it's asking me for an upgrade check. I used the file just fine previously. How do I fix this issue?

Ned Murphy · Answer

Your post is entitled "Serial Code Issue" but you make no mention of that in your posting. You should provide the complete message that the software is providing to help make your problem clearer.

If the message is indicating you need to provide a serial number to confirm upgrade eligibility it means you purchased CS4 as an upgrade to a preceding version and you need the serial number from that preceding version in order to confirm the eligibility of the new CS4 version.

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