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danielb83898394
Participant
October 31, 2023
Answered

Serial Key

  • October 31, 2023
  • 3 replies
  • 1976 views

Hi guys. I need some help. I used to work for a company that closed in 2021.  When they let me go, they gave me the laptop as I was planning on freelancing. They bought the Adobe CS5 Master Collection which is installed on said laptop. 

 

I have been using these programmes for years without any problems. About 2 weeks ago I opened Illustrator and was met with the 30 day trial screen.  This is the same with all my adobe programmes (photoshop, indesign, acrobat etc.)  I've reached out to them asking for the serial keys, but unfortunately nobody knows where it is.

 

I've downloaded Belarc Advisor and it found a serial key for the Adobe CS5 Master Collection, however, it says trial? I've tried inputting this serial key but it doesn't work.

 

Does anyone know a fix for this?  Is there any other free software that I can try?

Would really appreciate any help.

 

(I've tried the system info on the programmes but no serial keys)

 

Thanks in advance for any help!

    This topic has been closed for replies.
    Correct answer John T Smith

    Also, if that was part of a site license (one license, many computers) you are not at all allowed to use that number

     

    A site license is specific to the company and may not be sold/given to an individual

    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    November 1, 2023

    Also, if that was part of a site license (one license, many computers) you are not at all allowed to use that number

     

    A site license is specific to the company and may not be sold/given to an individual

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 31, 2023

    Without an official transfer that license belongs to the company and you can't legally use it

    Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
    -you may NOT sell or transfer an Education serial number
    -you also may NOT sell/transfer if you used a program as the basis to buy an upgrade at a reduced price

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 31, 2023

    what do you see after entering the belarc recovered serial number?

     

    ------in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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