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prismagraf
prismagraf
Inspiring
April 15, 2013
解決済み

Serial number

  • April 15, 2013
  • 返信数 5.
  • 1574 ビュー

I bought last year Creative Suite 5.5 and I received a gift of the CS6. Now I am prompted to register again for CS6 but by entering the serial number is returned me the error of serial number is not valid.
How should I proceed??

    このトピックへの返信は締め切られました。
    解決に役立った回答 prismagraf

    Problem solved, today I put back the serial number and everything went well! The mysteries of science!

    返信数 5

    prismagraf
    prismagraf作成者解決！
    Inspiring
    April 18, 2013

    Problem solved, today I put back the serial number and everything went well! The mysteries of science!

    prismagraf
    prismagraf作成者
    Inspiring
    April 15, 2013

    Have been installed from a CD.
    On the Mac (system 10.7.5) there is CS5.5 and CS6, is there a way to unregister and proceed with a new one?

    Arpit Kapoor
    Arpit Kapoor
    Participating Frequently
    April 16, 2013

    Hmn. Might be an issue with the setup. Install the product from the desktop and check : "http://helpx.adobe.com/creative-suite/kb/install-creative-suite-5-cs5.html"

    Also, in case same issue, download a trial version of CS6 from adobe.com and try to install.

    Check if it helps.

    prismagraf
    prismagraf作成者
    Inspiring
    April 15, 2013

    I did not solve, is already by July 2012 I installed the products, do not understand why now ask me to record it. I enclose 2 screens, hoping that they can be of help.

    Serial Key sereenshot was removed by the moderator.

    Message was edited by: Arpit Kapoor

    Arpit Kapoor
    Arpit Kapoor
    Participating Frequently
    April 15, 2013

    Prismagraf, i have removed the serial key screenshot that you posted. Please do not post your serial keys and contact details in public.

    Also, i have sent you a private message. Check that and revert.

    Arpit Kapoor
    Arpit Kapoor
    Participating Frequently
    April 15, 2013

    I just checked the serials that you sent me and both of them are valid serials and you should not get that error. 

    From where are you installing it? What all adobe applications do you have on the machine?

    Arpit Kapoor
    Arpit Kapoor
    Participating Frequently
    April 15, 2013

    You might have received 2 serial numbers, one for CS5.5 and other for CS6. So, make sure you type the serial number you received for CS6 first and then for CS5.5.

    On which OS are actually trying to install CS6? Attach the error screenshot, in case of same issue.

    Ani*Adobe
    Ani*Adobe
    Inspiring
    April 15, 2013

    Hi Prismagraf,

    Please see - http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

    and you should be able to resolve the concern.

    ^Ani

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