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M
max1029
Participant
September 10, 2012
Question

Serial Number

  • September 10, 2012
  • 1 reply
  • 282 views

I recently purchased Adobe Acrobat X from my local Staples retailer. I requested that the software be the "full" version and not an update. When I went to install and activate it, I received a message asking for the older version's serial number. I do not have another version. I tried to return it to Staples and was told that they could not take it back and refund my money due to some FCC ruling and to contact Adobe. Has anyone else had this problem? I do not want to be out the money that I paid.

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    1 reply

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    _techkid123_
    Participating Frequently
    September 11, 2012

    Hi

    According to the error message , Looks like the product is an upgrade and a serial number for the previous qualifying version is must in order to poceed with the installation.

    Please follow the doc below and it will help you.

    http://helpx.adobe.com/x-productkb/policy-pricing/return-change-orders-north-america.html#main_Products_purchased_from_resellers

    Hope It Helps

    Thanks

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