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Participant
January 7, 2021
Question

Serial Number

  • January 7, 2021
  • 1 reply
  • 158 views

I bought a laptop with Adobe Premiere Elements 2020 and Adobe Photoshop Elements 2020. When i try to find the serial number I´m redirected to the Adobe Licensing Website, but when I try to login it tells me that I´m not recognized as an authorized user in that website, and I had no problem with my Adobe account before.

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1 reply

Nancy OShea
Community Expert
Community Expert
January 7, 2021

Contact whoever sold you the laptop about activating your PSE licenses.

You probably need a redemption code.

 

Nancy O'Shea— Product User & Community Expert