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Participant
October 18, 2013
Answered

Serial Number - different user ID

  • October 18, 2013
  • 1 reply
  • 438 views

Due to some issues under an old user name, I created a new user ID on my mac (OSX).  When launching Lightroom 3, it is asking for the Serial Number.  I do not have this available.  I can launch LR under the old user name without any problems, is there a way to launch under the old user name and get the SN so I can enter under the new user ID (only one computer, one OS, just different user IDs)

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    Correct answer MichaelKazlow

    If you registered the application, sign in to adobe.com. All your serial numbers for all applications should be listed there.

    1 reply

    MichaelKazlow
    MichaelKazlowCorrect answer
    Legend
    October 18, 2013

    If you registered the application, sign in to adobe.com. All your serial numbers for all applications should be listed there.

    em2Author
    Participant
    October 18, 2013

    Thanks, I checked and ALL of my products are there except LR Ver 3....  not sure why that is, guess I will have to look farther into it - just keep switching back between user IDs..