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lloydp36655790
Participating Frequently
February 28, 2015
Question

Serial number for Elements 13. New computer. Old one crashed

  • February 28, 2015
  • 1 reply
  • 285 views

How to I get the serial number I have for Elements 13 to work on new computer.

Old computer crashed and can't deactivate Elements on the old one .

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 28, 2015

    your serial number will continue to work with the correct product.

    if you are trying to activate more than twice, you will see an activation count error.  in that situation contact adobe support, contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

    if you're seeing a different message, what is it?

    L
    lloydp36655790Author
    Participating Frequently
    February 28, 2015

    the message is an activation count error. have only installed on one computer. it crashed and now trying to install on new one. I clicked on  the link for help, but don't see any link for this problem

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 28, 2015

    check again.

    only an adobe employe/adobe support can reset your activation count.

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