Skip to main content
K
KarimS-d9Cb42
Participant
October 19, 2013
Answered

Serial number for student license not working.

  • October 19, 2013
  • 1 reply
  • 2486 views

My serial code doesn't work. I sent an application on the 16th October 2013 and i still have the same problem. I don't know what is the problem but the issue is still there and i have the same message saying ''We cannot confirm the serial number for Adobe Illustrator CC.'' during my activation. I don't know what to do as it have been 4 days since i bought the program from my university.


    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    KarimS first I would recommend checking your account at http://www.adobe.com/ you have opened three separate cases with our support team and all three are pending your response.

    It also looks as if you are in North America and did not purchase your education software from Adobe directly.  Please see http://forums.adobe.com/message/4634728#4634728 for information on how to submit your proof of eligibility.  Once you have submitted your proof of eligibility, and it is approved, you will then be given access to your subscription.

    I would also recommend that your education e-mail address when submitting your proof of eligibility.  This will help expedite the process of you being made eligible.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    October 19, 2013

    KarimS if you are using Illustrator CC there should be no serial number.  Instead you will log in with your Adobe ID.  Is it possible that you may have a redemption code that you still need to submit?  I would recommend contacting our support team directly so they can assist you with your code/serial number.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

    K
    KarimS-d9Cb42Author
    Participant
    October 19, 2013

    I contacted everyone, they even referred me to eligibility to form (even if i completed it in studentteachers/adobe.com whatever the website is) an application for the student license. When i try to download illustrator, they ask wheither i use the tryout version or write my serial code?

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    October 21, 2013

    KarimS first I would recommend checking your account at http://www.adobe.com/ you have opened three separate cases with our support team and all three are pending your response.

    It also looks as if you are in North America and did not purchase your education software from Adobe directly.  Please see http://forums.adobe.com/message/4634728#4634728 for information on how to submit your proof of eligibility.  Once you have submitted your proof of eligibility, and it is approved, you will then be given access to your subscription.

    I would also recommend that your education e-mail address when submitting your proof of eligibility.  This will help expedite the process of you being made eligible.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices