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Participant
June 22, 2015
Question

Serial number in Premiere 5.5 doesn't work

  • June 22, 2015
  • 1 reply
  • 320 views

I had to uninstall Premiere 5.5 from Creative Suite Production Premium (because it didn't work after today's Windows 10 update) and now I'm trying to install it again. In my account I only have a serial number for the Creative Suite Production Premium but it doesn't work. Is the serial number different? if so, how can I find it? It's not in the "Plans and Products section".

Please help.

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    1 reply

    Ned Murphy
    Legend
    June 22, 2015

    If you are trying to install a single program separate from the Suite using the Suite serial number it will not work.  You need to install the Suite software thru the Suite.

    Participant
    June 22, 2015

    Is it the one called "Adobe Production Premium CS5.5 Installer Package for Windows"?

    Ned Murphy
    Legend
    June 22, 2015

    I do not know.  I am not an employee and have no ability to access your records.  You should know which product you own.