Serial number invalid

Forum|Forum|12 years ago
April 11, 2014
1 reply
513 views

I have just installed creative cloud and downloaded PS, AI, BR and ID. When I start I can activate my program, but my serial number is invalid. I get this message.

The serial number you have entered i s invalid. Please try again. If the problem persists, contact customer service.

The number I have entered is correcet. How should i proceed?

This topic has been closed for replies.

avanishdivya

Adobe Employee

hi frafoss,

With Creative Cloud the subscription is activated with your Adobe ID & Password It doesn't need a serial key.

Please check the following link for troubleshooting

http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

Thanks

F

frafossAuthor

Participant

That is not correct.

When I start the program I have the option to choose trial version or authorize the program. When I choose to authorize the program I am asked to log in with my Adobe-ID and then to enter serial number. When I enter my serial number found in my Adobe pages, I get the message that serial number is invalid.

John Waller

Community Expert

It is correct - the messages on your screen from the Cloud activation mechanism are wrong and are misleading you.

Creative Suite (non-Cloud) software is activated via a serial number.

Cloud software is activated via your Adobe ID. There is no serial number for Cloud software and it should not be asking you for a serial number - even though that is what you're seeing due to apparent flakiness in the Cloud activation mechanism.

That's why avanishdivya provided you with a link to offer some steps to fix the problem.

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