Serial Number is correct but no product related to that serial number can be found on the computer. I have downloaded Acrobat XI Pro. Any suggestions?

Forum|Forum|11 years ago
August 27, 2014
1 reply
247 views

Serial Number you provided is correct but a qualifying product could not be found on this computer. This is a message I get when when doing a serial number upgrade. There is no Acrobat XI Pro in the drop down list to endorse against the serial number. Any suggestions how to proceed with this one?

Creative Cloud

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Ned Murphy

Legend

That message indicates you have purchased an upgrade version and it is asking you to identify the older version that you are upgrading from... the one that qualifies you to use the upgrade version. It will also require you to provide the serial number for that older version.

scanasAuthor

Participant

Thanks Ned,

If thats the case it is going to make things difficult. Was downloaded in 2009.

Ned Murphy

Legend

Check your Adobe account online to see if you registered it and the serial number was stored there.

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