Serial Number is Invalid

Forum|Forum|4 years ago
January 6, 2022
3 replies
346 views

After using CS6 for the past 10 years, the start of the new year greats me with the software starting up in Trial mode. Entering serial number information from original package results in message that it is invalid. Logging into my account, where I thought I had originally entered product information, is now blank and when attempting to "register" my 10 year old copy of the product results with message that "This serial number is already in use." well... yeah, I'm using it and have been for years!

There is no option to "deactivate" any of the programs as some of the suggestions I read said to do. Chat says to come to the forums as the person there said they could not help.

Activation

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Correct answer Ged_Traynor

Chat was wrong to send you here, there's nothing we can do to help you with serial number issues, you'll need to contact Adobe customer care again and ask to speak to a supervisor.

T

Test Screen Name

Legend

Extra info: you can only deactivate apps yourself if you have a subscription (later) version.

Abambo

Community Expert

It is essential: This issue can only be solved by customer care. So, when the chat support tells you to come to the fora, you should insist that it is not something that the users can solve. And then ask to speak to a supervisor.

BTW: Adobe is not contacting you by skype or anything else. Either you contact them by chat or phone, or Adobe customer care specifically scheduled a call back for you. There is no unsolicited private message, and all Adobe employees here are badged as Adobe employees.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Ged_Traynor

Correct answer

Community Expert

Chat was wrong to send you here, there's nothing we can do to help you with serial number issues, you'll need to contact Adobe customer care again and ask to speak to a supervisor.

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