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SaraKylee_
Participant
June 30, 2014
Question

Serial number is invalid when trying to install Creative Suite 6 (Student/Teacher Edition) on my new mac?

  • June 30, 2014
  • 1 reply
  • 185 views

I have deactivated CS6 on my old laptop, but every time I try to enter the serial number to re-activate it tells me that it is invalid. Is there a period of time that I have to wait before it becomes able to be activated again? It's been about 24 hours. Or could the problem be that it was previously installed on a PC, but now I have upgraded to a mac? Is there any way to fix this? Please help! Thank you!

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    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    June 30, 2014

    Normally a PC serial number is not valid for a Mac version.  I don't know if the following holds for Student/Teacher editions though there should be something similar...

    Change product platform or language
    -----------------------------------

    You can swap languages/platforms for a latest version product if you follow the instructions at the following link:

    http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.html

    S
    SaraKylee_Author
    Participant
    June 30, 2014

    Okay, I will submit the form. Thank you so much for your help!

    Ned Murphy
    Ned Murphy
    Legend
    June 30, 2014

    You're welcome

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