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A
Anonymous
July 3, 2016
Answered

Serial number isn't correct

  • July 3, 2016
  • 1 reply
  • 246 views

Hi,

Years ago i bought Photoshop Elements 7.

Now i have a new notebook, without a cd drive.
So i used the online link to install Elements 7.
But the system doesn't recognize the serial number that's on the back of the box.

Now i installed the trial version, but how can i install the full version with my serialnumber?

Grtz Amanda

    This topic has been closed for replies.
    Correct answer John T Smith

    Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    -and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

    Also, which operating system on your new computer?

    If Win10 that old program may not install

    An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

    -http://www.tenforums.com/tutorials/15523-compatibility-mode-settings-apps-change-windows-10-a.html

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 3, 2016

    Serial numbers are never ON the box where anyone in a store may see and steal

    A serial number is on a slip or CD sleeve inside the box

    Lost information - reply #1 in https://forums.adobe.com/thread/2008767

    A
    Anonymous
    July 3, 2016

    It's not on the paper box, but on the plastic cdbox inside. I used it before on my old notebook. It worked then, why not now?

    There is nothing on the inside of the box, exept the cds.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    July 4, 2016

    Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    -and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

    Also, which operating system on your new computer?

    If Win10 that old program may not install

    An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

    -http://www.tenforums.com/tutorials/15523-compatibility-mode-settings-apps-change-windows-10-a.html

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

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