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DMK-Arizona
DMK-Arizona
Participant
September 20, 2014
Question

Serial Number Issues - very frustrated!

  • September 20, 2014
  • 2 replies
  • 274 views

I am amazed at how Adobe handles their issues.  I have been working on this easy process of finding my serial number but it's been over a month now and after providing documentation that I am who I am and a ton of additional information - I swear the next piece they were going to ask was to finger print me.  They finally found my order - yeah!  They gave me a serial number and closed my case.  It didn't work.  I have re-opened this case and it was immediately closed stating it was taken care of (thanks which i Mohammed!).  They tell you to re-open the case if you are still having issues, which I was...then they close it not even a half hour later stating it's been resolved.  WHAT???  NO!  I need the correct serial number to fix this!

This topic has been closed for replies.

2 replies

ssprengel
ssprengel
Inspiring
September 20, 2014

Without knowing anything about your case, it’s possible that the serial number is for the correct product but for a different licensing type and to fix things you just have to find the correct installer for the product that matches the license type.

What product is the serial number supposedly for and/or what product are you trying to install?

What license type is it:  individual, academic, student, teacher, enterprise, government, teams, cloud?

Do you have a chat transcript that you can review again, privately, to help determine what license type the serial number is for?

Don’t post your serial number, here, in its entirety or even most of it, because this is a public forum, but can you give us the first 4 digits (of the 24 digits) because some Adobe products, at least, have the same four digits for each product serial number at least of a specific license type and sometimes for all license types, and that would help validate whether the serial number you’ve been given matches what you’re trying to install.  For example, all recent Lightroom serial numbers for the Individual license type start with the four digits 1160. 

S
stephs25961369
Participant
August 31, 2016

how do you contact by phone support - no numbers anywhere - product code [Product code removed. -Mod.] Acrobat Pro DC. when installing from the CD it says wrong serial number.

S
stephs25961369
Participant
August 31, 2016

a seriil number was issued but no good

Ned Murphy
Ned Murphy
Legend
September 20, 2014

You will have to get back in touch with Adobe support.  You might get a staff member here to pick up on it and try to help, but it will ultimately end up being dealt with thru support personnel.

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