Serial number lost

Forum|Forum|4 years ago
November 29, 2021
3 replies
430 views

Hi, I'am Paolo Cristiano, From Italy

I Buyed a copy (dvd) of Adobe Creative Suite (Education Edition) many years ago; on dvd there is written ADOBE CREATIVE SUITE 5.5. I installed it as mentioned above many years ago and I created my adobe account in order to recive serial number. I did it but for many years I didn't use your software. I lost every things: adobe accounts, email address used for registration, and even pc used to perform installation. Today I only have the dvd installation with product code.

So.... There is a way to reinstall evvery thing and obtain serial number.... I can provide photo and documentation about DVD and Myself.... Thanks and Sorry for my English.

This topic has been closed for replies.

Abambo

Community Expert

You absolutly need to know your serial number to have a chance to reinstall and activate. If you registred your software, try to remember your e-mail of that time. That will probably be your Adobe ID to use with your login. There is, however, no chance to find back your serial number without your Adobe ID and without having registred the serial number with Adobe.

If you have the information about your old account and cannot log in because of a problem, you may try contacting Adobe Customer Care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

John T Smith

Community Expert

Did you register your serial number?

Log-in to your Adobe account and click this link https://account.adobe.com/products

kglad

Community Expert

sorry, no.

P

Paolo21998679sid0Author

Participant

Ok.. thanks, there is a novelty. I have recovered old hard disk with
windows7 and Adobe installed.
So I ask you: where is written serial number? How could find it in order to
reinstall every things on my new laptop? Of course I seem somebody who try
to joke you for getting adobe suite installed without paying license... I
can give you my ID card and my phone number if you want...
There is a way to contact directly Adobe in Italy with telephone?
bye bye
Paolo.

John T Smith

Community Expert

>give you my ID card and my phone number

This is a public forum NOT Adobe support

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows

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