serial number not accepted

Purchased PS Elements 2019 from Amazon.com and downloaded successfully. Serial number provided by Amazon is rejected repeatedly.

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Correct answer John T Smith

If you do not have 6 groups of 4 numbers (no letters, as John W said) you may have a redemption code

Participating Frequently

Correct answer

Community Expert

If you do not have 6 groups of 4 numbers (no letters, as John W said) you may have a redemption code

Community Expert

Is the serial number you're entering made up of 24 digits? No letters.

Do not post the serial number here.

Participant

Thanks for all responses. I got it figured out.

Community Expert

For the benefit of others reading this, how did you resolve the situation?

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