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Genakerman
Participant
August 23, 2014
Resuelto

Serial number not accepted after purchasing LightRoom 5

  • August 23, 2014
  • 2 respuestas
  • 316 visualizaciones

I downloaded the 30 day trial of LightRoom, LightRoom Mobile and Creative Cloud, then decided to buy outright LightRoom 5 from Amazon (not wanting a monthly subscription to services I didn't need).

I got a serial number from Amazon, downloaded and installed my purchase and tried to enter the serial number. I got a screen message saying the serial number is invalid.

How can I fix this and activate what I have paid for?

BTW, why do I have to query a forum instead of getting advice from Adobe, who presumably have my money?

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de Genakerman

    Hey, this works - I'm replying to my own query!

    I used CleanMyMac to delete all trace of Adobe (LightRoom, Creative Cloud and all related apps and files etc), then redownloaded and installed my purchase.

    It worked.

    Thanks, Steve for your help...

    No problem, Steve, any time.

    2 respuestas

    Ned Murphy
    Ned Murphy
    Legend
    August 23, 2014

    You probably need to contact Amazon unless they explicitly state that you need to contact Adobe.  As far as I can see Amazon sold you the software, not Adobe... Amazon has your money.  I am not sure how it works if you downloaded, but for the hardcopy it states that it "Ships from and sold by Amazon.com."

    Did someone require you to query this forum or did you get directed here thru the following page:   Contact Customer Care

    If you came thru that page, if you make the proper selections you should get an option to contact Adobe Support by chat and/or phone, though they are not a 24/7 operation like the forums can be.

    G
    GenakermanAutor
    Participant
    August 23, 2014

    Hi Ned

    Thanks for taking the trouble to reply to my query.

    Yes, I used the contact customer care link. Clearly I was still within the Adobe LR trial software, and couldn't get out of that until I deleted it before reinstalling my purchase.

    Yes, Amazon received my payment, but I am guessing Adobe make something along the way, as it's their software. However, that's by the by now, as all is resolved at this end.

    Thanks again for your interest in my problem.

    Regards

    Steve

    Sent from my iPad

    Ned Murphy
    Ned Murphy
    Legend
    August 23, 2014

    You're welcome Steve.  Thank you for sharing how you solved the problem.  If you can add any more about where you acquired this CleanMyMac thingy you might just help others who end up with the same or similar issues.

    G
    GenakermanAutorRespuesta
    Participant
    August 23, 2014

    Hey, this works - I'm replying to my own query!

    I used CleanMyMac to delete all trace of Adobe (LightRoom, Creative Cloud and all related apps and files etc), then redownloaded and installed my purchase.

    It worked.

    Thanks, Steve for your help...

    No problem, Steve, any time.

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