Skip to main content
A
Anonymous
February 10, 2016
Answered

serial number not recognised

  • February 10, 2016
  • 1 reply
  • 440 views

Hi,

I've logged in using my Adobe ID and am trying to register the Srial number for CS6 that I've been given by a reseller (King of Software) but the Adobe site is telling me it's not a valid serial number.

When I try and download from a link and install from there, I get an error message saying that the Installer failed to initialise. This could be due to a missing file.

I've run the CC Cleaner tool but that hasn't helped.

I've tried redownloading it and that hasn't helped.

All I want to do is use the very expensive product that I've paid for!

Please can someone from Adobe help.

Thank you.

Andrew Bowers.

    This topic has been closed for replies.
    Correct answer hans-g.

    Hello Andrew,

    I'm sorry, but in my opinion Adobe has done enough. If you bought your products it from a reseller, so it's he who is obligated to assist you.

    What concerns a "telephone customer support" so I can find it in my German Adobe at Impressum | Adobe Deutschland (see screenshot). Unfortunately I cannot start an Impressum in English language.

    In Adobe Technical Communication Customer Support you will find some Support Numbers, BUT as I said above, Adobe will surely prompt you to contact your reselller responsible for your product.

    Hans-Günter

    1 reply

    hans-g.
    hans-g.
    Legend
    February 10, 2016

    Hello,

    if you purchased your product from these firms like Amazon, you "only" get a redemption-code with which you can request a serial number from Adobe. Please have a look at https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html >>> (Start here: Prepaid card, product box, reseller)

    The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.

    Hans-Günter

    A
    Anonymous
    February 10, 2016

    Thanks,

    Like I said, I bought it from a reseller called King of Software and they did give me a serial number, not a redemption code.

    I’ve already been through that link and that’s where I entered the serial number but was told it was not valid so that’s not part of the answer.

    Why don’t Adobe have telephone customer support?

    Andrew.

    hans-g.
    hans-g.Correct answer
    Legend
    February 10, 2016

    Hello Andrew,

    I'm sorry, but in my opinion Adobe has done enough. If you bought your products it from a reseller, so it's he who is obligated to assist you.

    What concerns a "telephone customer support" so I can find it in my German Adobe at Impressum | Adobe Deutschland (see screenshot). Unfortunately I cannot start an Impressum in English language.

    In Adobe Technical Communication Customer Support you will find some Support Numbers, BUT as I said above, Adobe will surely prompt you to contact your reselller responsible for your product.

    Hans-Günter

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices