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A
Anonymous
January 18, 2013
Answered

serial number not validating

  • January 18, 2013
  • 1 reply
  • 675 views

hiya i recived my serial number but when i enter it there seems to be a problem with it not valadateing

    This topic has been closed for replies.
    Correct answer Abhijit_Kr_

    Hi,

    If you are getting unable to validate the serial no please try this steps to fix it.

    If you are using Windows Machine please try these steps

    1. Open run and type drivers and enter.

    2. Look for etc folder.

    3. Inside etc folder you will get hosts file please open it using notepad. if you find any entries follow this http://support.microsoft.com/kb/972034 to fix the hosts files.

    Restart the Computer to complete the fix.

    Try installing the Software. It should work fine.

    For Mac

    1.Click Go

    2. Go to Folder-type /etc

    3. Open hosts file and if entries are there please make a copy of hosts file on the desktop then delete all entries which says Adobe in it then save it.

    4. Try installing the software again and it should work.

    Thanks.

    1 reply

    Mylenium
    Mylenium
    Legend
    January 18, 2013

    Contact serial and licensing support by phone or web chat.

    Mylenium

    A
    Anonymous
    January 18, 2013

    Thanks dont surpose you know the number or wear i could find it thanks

    A
    Adobe Employee
    Abhijit_Kr_Correct answer
    Adobe Employee
    January 18, 2013

    Hi,

    If you are getting unable to validate the serial no please try this steps to fix it.

    If you are using Windows Machine please try these steps

    1. Open run and type drivers and enter.

    2. Look for etc folder.

    3. Inside etc folder you will get hosts file please open it using notepad. if you find any entries follow this http://support.microsoft.com/kb/972034 to fix the hosts files.

    Restart the Computer to complete the fix.

    Try installing the Software. It should work fine.

    For Mac

    1.Click Go

    2. Go to Folder-type /etc

    3. Open hosts file and if entries are there please make a copy of hosts file on the desktop then delete all entries which says Adobe in it then save it.

    4. Try installing the software again and it should work.

    Thanks.

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