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M
MASyme
Participant
January 12, 2014
Resuelto

serial number not working with upgrade from production studio

  • January 12, 2014
  • 1 respuesta
  • 852 visualizaciones

I have an old WinXP with the first Adobe CS Production Studio Premium that I've been using for more than six years.

I recently had to reinstall my system and now I have an install error with serial number.  The Prod Studio Prem is an upgrade
to the Video Collection Standard. It errors on the screen when it ask for the previous version of AfterEffect and Encore.

I had this issue before. Adobe support provided me another number and it worked.

The odd thing about it is the install asks for AE 3.0 or later and I have AE6.5. It also asks for Encore 1.0 or later and I have Encore 1.0 & 1.5. If I can remember back several year when I called ADOBE support they said even though I qualified for the upgrade the issue probably was with the previous AE standard serial number wasn't working in the install screen. I've lost the new serial numbers now and I'm unable to reinstall.

I'm not upgrading until next year. How can I get this working until then?

Este tema ha sido cerrado para respuestas.
Mejor respuesta de kglad

if you don't have the old version installed you'll be prompted for both the serial number of the old version and the upgrade.  you have to use the correct serials when prompted.

1 respuesta

kglad
Community Expert
kgladCommunity ExpertRespuesta
Community Expert
January 12, 2014

if you don't have the old version installed you'll be prompted for both the serial number of the old version and the upgrade.  you have to use the correct serials when prompted.

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