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Participant
April 2, 2015
Answered

serial number on CS4

  • April 2, 2015
  • 1 reply
  • 759 views

I deactivated CS4 (for the first time) this morning and this afternoon I installed it on a new PC. The installation went ok and during the installation I had to enter my serial number which worked fine (the green tick appeared). When I now open Photoshop it asks me again for my serial number but this time when I enter the serial number I get the message “serial number invalid”. I tried selecting trial mode and re-entered my serial number on CS4 launch but that didn’t work either.

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Correct answer kglad

uninstall everything cs4 on your computer.

clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6)

then reinstall cs4.  if your serial number is for a suite, make sure you're installing ps (and your other programs) from the suite installation file.

  

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

window using the Lightroom 3 link to see those 'Important Instructions'.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 2, 2015

uninstall everything cs4 on your computer.

clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6)

then reinstall cs4.  if your serial number is for a suite, make sure you're installing ps (and your other programs) from the suite installation file.

  

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

window using the Lightroom 3 link to see those 'Important Instructions'.

Participant
April 3, 2015

Thanks it's working ok now !

kglad
Community Expert
Community Expert
April 3, 2015

you're welcome.