Answered
Serial number revoked.
I updated my IOS on MacBook and Photoshop Elements stopped working. I re installed from my account and used the serial number which told me it was revoked. I would like a new serial number
Jeff_A_WrightCorrect answer
Community Manager
September 28, 2026
Thread summary
A poster updated their MacBook's operating system, causing Photoshop Elements to malfunction. After reinstalling the app and entering their serial number, they received a notice that it had been revoked.
Troubleshooting steps / guidance mentioned by other participants
- Peru Bob (Community Expert) provided insightful references to Adobe’s guidance regarding invalid or revoked serial numbers, as well as information from their genuine software resource page.
- Jeff_A_Wright (Community Manager) has indicated that the license for Photoshop Elements version 21.0 has been revoked. He also observed that three out of the six registered titles are similarly affected. Furthermore, he raised a concern about the validity of serial numbers circulating online, suggesting they may have been compromised in a security breach.
Suggested solutions by Adobe
1. If you receive a message indicating "invalid" or "revoked" during activation, verify your serial number's status. Once confirmed, input the serial number exactly as it appears in your Adobe account.
Invalid or revoked serial number
2. If you can't find your product's serial number, ensure you retrieve the correct one registered to your Adobe account before trying to activate again.
Find serial number for your Adobe purchases
3. If you need to reinstall an earlier version of Photoshop Elements after updating your operating system, download the appropriate version directly and reactivate it using your valid serial number.
Install previous versions of Photoshop Elements
AdChoices