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Participant
December 8, 2015
Answered

Serial number revoked. What to do?

  • December 8, 2015
  • 1 reply
  • 1345 views

Hi!! I've tryed to reinstall my CS6, because my Liquefy filter was not functioning. When I put my serial number, the system told me my serial number was revoked. What to do? I need to use it as soon as possíble!! Thank you all.

    This topic has been closed for replies.
    Correct answer John T Smith

    No. Never.

    What happened was: I've bought the CS5 in 2010 (I think this was the year).

    So, Adobe made a contact with me, offering the CS6 free, and sent me a pack with the instalation's cd.

    I did the instalation and I've started using it. And I've used it until now, with no problems.

    When I tryed to edit an image with the liquefy filter, I have no results.

    So, I have looked for responses in internet and most of the posts I've seen about, told me to reinstall the CS6, because maybe I could have the trouble solved with this action.

    So, my troubles started!!

    I can't use my serial number, because Adobe says this serial is revoked.


    The only previous time I have seen a message about a serial number being revoked was as I asked earlier, about an Education version that came with the tuition, and it turned out that the University had purchased a time limited site license to give each student their own copy of the software... and every student had their number expire after 3 years

    So, you are going to have to contact Adobe during chat hours

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Serial number and activation support (non-CC)

    http://helpx.adobe.com/x-productkb/global/service1.html

    1 reply

    John T Smith
    Community Expert
    Community Expert
    December 8, 2015

    Do you have CS6 that was provided by a school?

    If yes, you will need to contact your school to verify that they did not purchase a site license to then pass on to students... said site license having an ending date

    Otherwise, Error "The serial number is not valid for this product" | Creative Suite may help

    Participant
    December 8, 2015

    Hi, John.

    Thanks for your reply.

    No, my CS6 was bought only to my personal use. Never shared with anybody!

    John T Smith
    Community Expert
    Community Expert
    December 8, 2015

    OK... next question... have you ever had any part of the Cloud installed, even a 30 day trial?

    Read Cloud takes over https://forums.adobe.com/thread/1584746 for some ideas if that is true