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A
ausmack
Inspiring
April 22, 2017
Answered

Serious mouse lag caused by the Creative Cloud App

  • April 22, 2017
  • 5 replies
  • 9930 views

After months of thinking my magic mouse, blue tooth or even my external hard drives were the possible problems, I now know it's the Create Cloud App that updates all the Adobe apps that's the real issue. Since I've stopped it running I have no more mouse lag issues.

I am seriously annoyed at this as I have struggled with this and wasted countless hours over months trying to fix this.

I have a 2013 Mac Book Pro with 16 gig of Ram.

    This topic has been closed for replies.
    Correct answer Kanikas

    Try closing the Adobe processes, restarting the machine and observe again:

    Please see: Close conflicting processes or applications interfering with Adobe Creative Cloud app update or install

    Let us know if the issue persists.

    5 replies

    H
    HJvdH
    Participant
    February 14, 2021

    Moving the Photoshop Scratch drive to a non-system disk seemed to solve this problem for me:

    Photoshop->Edit->Performance:  Deselect C and Select different a disk

      D
      defaultd6imhazxwbhz
      Participant
      February 12, 2021

      This is basically just saying to restart the program?  That isn't helpful.  My mouse is doing the exact same thing and it's extremely frustrating.  How do Adobe processes affect the mouse?  How is just restarting the program going to solve anything?  Give a specific answer please.

      B
      Community Expert
      bluebradCommunity Expert
      Community Expert
      June 5, 2020

      same here
      its the sync option with the libery

      we need to get them to have a pause sync option so that you can pause till reboot or for a set time 1-12 hours

      Illustrator is open almost 24/7 and just about the same for Bridge and Photoshop
      B
      Community Expert
      bluebradCommunity Expert
      Community Expert
      October 6, 2020

      So this is still a thing and is not fixed

      Illustrator is open almost 24/7 and just about the same for Bridge and Photoshop
        R
        razmigg73919502
        Participant
        November 1, 2020

        Yup, dealing with this annoying issue myself. 

        N
        Nutty663rd
        Participant
        May 19, 2020

        Happens to me too on a PC, Windows 10. As soon as I stop the process the mouse behaves again.

          S
          stevenj3
          Participant
          May 20, 2020

          Same here with Windows 10.  When I have creative cloud running, or when I open an attachment in adobe from Outlook, the mouse lags.  It will move but I can't complete any clicks.  When I close all Adobe tools down the problem is resolved.

          Kanikas
          Community Manager
          KanikasCommunity Manager
          Community Manager
          April 24, 2017

          Hi Ausmack,

          I understand you are facing mouse lag issues. Kindly help us understand more. Which application do you usually face this issue with?

          Did you notice anything particular about the lagging?

          Feel free to update the thread.

          A
          ausmackAuthor
          Inspiring
          April 24, 2017

          The lag issue affected my general, every day usage. It did not matter what I was doing, whether I was surfing the web on Safari or Chrome, or using any other application, the lag issue was there.

          I did notice it mostly using a web browser but it was apparent in other applications such as illustrator. When browsing the mouse tracking would get worse over dense content.

          Now I have stopped the Create Cloud Updater app all my lag issues have stopped.

          Kanikas
          Community Manager
          KanikasCommunity ManagerCorrect answer
          Community Manager
          April 25, 2017

          Try closing the Adobe processes, restarting the machine and observe again:

          Please see: Close conflicting processes or applications interfering with Adobe Creative Cloud app update or install

          Let us know if the issue persists.

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