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Participant
July 25, 2025
Answered

Server dissconnection error 206

  • July 25, 2025
  • 1 reply
  • 503 views

I have been trying to install Creative Cloud and keep getting the error 206 message. I have seen a few posts of people getting this issue in the past, and have tried a lot of the recommended solutions, such as changing firewall settings and running the Adobe Cleaner tool, but nothing seems to work. If anyone might have any solutions, it would be appreciated.

Correct answer matt_1117

It must have been the old saved credentials. As soon as they were gone everything loaded fine. I hadn't seen anyone else recommend that. Thank you very much

1 reply

kglad
Community Expert
Community Expert
July 25, 2025
  1. follow all the steps on these pages to delete certificates and credentials: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html . I had a lot of "Adobe..." credentials to remove in the Credential Manager.
  2. Close all Adobe related processes in Task Manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
  3. Rename SLstore to SLstore.old at following location C:\ProgramData\Adobe
  4. Rename SLcache to SLcache.old and OOBE to OOBE.old at following location C:\Program Files (x86)\Common Files\Adobe
  5. Rename OOBE to OOBE.old at following location C:\Users\yschi\AppData\Local\Adobe
  6. Navigate to C:\Windows\System32\drivers\etc and open hosts file using Notepad. If you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any Adobe entry. If there is no Adobe entry leave the hosts file as it is.
  7. Download the alternative direct installer from to get the latest version of Creative Cloud Desktop https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html
  8. Launch Creative Cloud Desktop App and sign in.

 

Shivangi_Gupta
Community Manager
Community Manager
July 25, 2025

Hi @matt_1117,

We appreciate you reaching out. Have you tried the steps listed here: https://adobe.ly/4564CLJ

Let us know.

^Shivangi