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Participant
December 3, 2016
Answered

Set up After Effectt

  • December 3, 2016
  • 1 reply
  • 236 views

I can't set up After Effect because the app doesn't work with my system. I have OS X 10.9.5, but i don't want to upgrade. What should I do? How can i download early version?

    This topic has been closed for replies.
    Correct answer kglad

    uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

    use the desktop app to install your cc programs/trials

    1 reply

    kglad
    Community Expert
    Community Expert
    December 3, 2016

    uninstall ae using the adobe uninstaller.

    clean per Use the Creative Cloud Cleaner Tool to solve installation problems

    restart your computer.

    reinstall ae.

    Participant
    December 3, 2016

    I can't uninstall creative cloud. There is the screenshot in this letter

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 3, 2016

    uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

    use the desktop app to install your cc programs/trials