Participant

Question

setup.exe

Forum|Forum|5 years ago
July 23, 2020
3 replies
5247 views

Hi Everyone !!

My problem, unlike other posts to this section, is not that setup.exe is not working but that it is. Horribly so.

For the past 2 months everytime I connect online, setup.exe loads in the background and proceeds to destroy my data usage allotment forcing me to work at 2x speeds for the rest of the billing cycle. Task Manager does not 'see' it and I have automatic synch turned off in my profile settings. I know it's an Adobe program because Windows 10 displays it in its built in App Usage Utility with a very clear Adobe icon logo.

Adobe Customer Support has offered nothing beyond using Task Manager to end it and insuring synch is turned off. I have PS and LR on a subscription basis.

Is there anyone who can please, please identify why this program is loading and most important how to slay this ungodly dragon. Help !!!

File sync

M

mPatipada

Participating Frequently

I think I have the same issue !! It's using up all my data. Someone please help.

I think this started after my CC displayed an available update. I didn't update and it keeps trying to do so but fails.

kglad

Community Expert

@mPatipada

you should check if that setup app is because of a cc desktop app problem. if it is:

reset the cc desktop app:

make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
and then reinstall*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*

*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

M

mPatipada

Participating Frequently

Thank You so much ! I updated Premiere and the problem stopped. I think when an update run fails and re runs it downloads the update every single time.

T

Test Screen Name

Legend

There are many apps called setup.exe, probably millions of them. Adobe will have a lot. So, are you able to tell which specific one it is? Task manager does see all apps if you tell it to. Possibly it reports a different name, so look for apps using a lot of network.

RtesianAuthor

Participant

Hi Test_Screen_Name !!

After tedious Trial and Error in 1-minute online increments to prevent setup.exe from destroying what little data usage I have left in for this cycles, I have identified the demon's lair:

c:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox

The executables therein come in 2 flavors:

setup.exe and set-up.exe

Does this location help in identifying what this is and what it is trying to do ??

Further, removing all processes (except system) in Task Manager that showed network activity while online did not prevent setup.exe from gulping megabytes of data. )-:

-r-

kglad

Community Expert

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

RtesianAuthor

Participant

Hi kglad !!

Thank you so much for taking the time to respond. I very much appreciate it.

I understand your suggestions. One point. If by "uninstall every cc app" you mean specific applications like Photoshop and Lightroom then I hope this thread remains open until August 6. Since setup.exe has shredded my data usage, I can't tie up my computer for the amount of time needed to install all the cc apps at 2x speed and must wait until then to regain 4g speed.

Nonetheless, thanks again for your help 😊

-r-

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